Returns & Exchange Policy

Before you start your return

• Item(s) are available for return once they have shipped.
• Please note that you must organise and pay for the return postage costs yourself. We recommend using a tracked service to ensure your return reaches us safely.
• A refund, excluding shipping charges, will be issued for clean, unworn, and unwashed sneakers. If you receive sneakers and spot that the product is not 100% clean, please get in touch with our customer support before you start the return process.
• Both the product and package need to be in their original condition.
• Returns must be made within 30 days of the original form of payment. Items received beyond 30 days from that date will no longer be eligible for return.
• Items marked as “Clearance” are not eligible for return or exchange.

After you start your return

• Our returns take up to 5 business days to process after we receive the package.
• Once your refund is processed, you will receive a confirmation email, and a refund will be issued to your original method of payment
• Please note that, depending on your bank, it may take additional time for funds to appear in your account.

Returning Online Orders

Want to return an online item? Have your Cariuma order number ready and follow our simple step-by-step instructions.

• Initiate your return here.
• Complete your contact information so we can contact you and process your request.
• Choose whether you want to return or exchange your product.
• Provide your Cariuma order number.
• Select a reason for the return / exchange request.
• If exchanging, Detail the item(s) you’d like to exchange for.
• Add any notes / comments or images to support your request.
• Submit the form.

Our customer care team will contact you with the next steps.

Please note: While we don't charge restocking and processing fees on returned products, customers are responsible for their postage costs.